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Kenneth Miller, owner of Ivan's Barber Shop, cuts Sean Wollman's hair Oct. 4 at Ivan's Barber Shop. Miller, like many other business owners, regards a bad review as valuable information that can help improve business.
Photo by Gabriel Christus/Aurora Sentinel

Anyone who peruses Yelp, TripAdvisor, Google and companies’ own websites can see complaints about bad food, surly sales associates, late deliveries or defective merchandise. But some business owners, even when they are chagrined or embarrassed, regard a bad review as valuable information that will help them improve


FILE - In this Jan. 17, 2012 file photo, a person tries a smartphone loaded with Google Wallet at the National Retail Federation in New York.  Google’s answer to the Apple Pay mobile-payment service is debuting in the U.S., marking a do-over by the company behind the world’s most-used operating system for smartphones. Android Pay will be similar to Apple Pay, except it works on Android phones rather than Apple’s iPhones.   Google Wallet, the company’s first attempt in mobile payments, flopped because it didn’t have a big enough network of compatible devices and wireless carriers willing to work with it.   (AP Photo/Mark Lennihan)

Android Pay will be similar to Apple Pay, except it works on Android phones rather than Apple’s iPhones. On some Samsung Android phones, it will sit alongside Samsung Pay. All three services let people buy goods at retail stores by tapping their phones against the store’s payment terminal. The user’s debit or credit card on file then gets charged.